FAQ’s – Frequently Asked Questions
Last Updated: July 4, 2025
Welcome to the official FAQ’s page of ShopeePets.com — your trusted guide for everything related to pet products and care. Whether you’re a first-time visitor, a regular reader, or simply curious about how our affiliate site works, this page answers the most common and important questions our readers ask.
🐾 FAQ’s About ShopeePets
❓ What is ShopeePets?
ShopeePets is a leading affiliate website for pet lovers. We help you discover, compare, and choose the best pet products available online. From top-rated dog food and cat toys to grooming accessories and health supplements — we cover it all. We don’t sell products directly; instead, we connect you with trusted online platforms like Amazon and Chewy to make your pet shopping journey safe and simple.
❓ Are you a pet store?
No, we are not a physical or online pet store. ShopeePets is an affiliate blog that provides expert advice, comparisons, and reviews. We may earn a small commission if you purchase products through our affiliate links — but it never affects the price you pay.
💼 Affiliate & Reviews
❓ What is an affiliate link?
An affiliate link is a special tracking link that helps us earn a commission when you click and buy a product through it. For example, if you click a product on our site and complete a purchase on Amazon, we may receive a small fee. This supports our website and allows us to continue offering you quality content — at no cost to you.
❓ Are the reviews genuine?
Absolutely. At ShopeePets, our goal is to help pet owners make informed decisions. Every product we recommend goes through a strict process that includes:
- Analyzing real customer reviews from trusted platforms
- Comparing features, pricing, safety, and durability
- Occasional hands-on testing when possible
Learn more about our process: How We Review Products
❓ Are your reviews paid or biased?
No. We do not accept paid promotions or biased sponsorships. Our content is 100% independent and unbiased. We only recommend what we would use for our own pets.
📦 Orders, Shipping & Returns
❓ Who delivers the products?
All products are delivered by our affiliate partners like Chewy or Amazon. We only guide you to the best deals — we don’t handle or ship any products directly.
❓ What if I receive a wrong or damaged product?
Since we don’t fulfill orders, you’ll need to contact the respective seller’s customer support. For example, Chewy’s support can be reached at their Customer Help Center. They are usually very responsive and helpful.
🔐 Privacy, Cookies & User Safety
❓ Do you collect my personal data?
We collect minimal personal data — usually only your name and email address when you voluntarily contact us or sign up for our newsletter. Your privacy matters. We never sell your data. For full details, read our Privacy Policy.
❓ Does your website use cookies?
Yes, we use cookies to enhance your browsing experience, analyze traffic, and measure affiliate performance. You can control or disable cookies through your browser settings anytime.
❓ What are your website terms?
Using ShopeePets means you accept our Terms and Conditions, which include important rules and disclaimers. We encourage you to review them before using our site.
🤝 Business & Collaboration
❓ Can I suggest a product?
Yes, we appreciate suggestions! If you’ve found a unique or useful product that you think deserves attention, please share it with us through our Contact Page. We’ll consider reviewing it for the benefit of our readers.
❓ Do you accept guest posts?
Currently, we do not accept guest posts or sponsored content. This helps us maintain unbiased and honest content across our website.
❓ Can pet brands collaborate with you?
We’re open to ethical partnerships that benefit our readers. If you represent a pet-related brand and believe in transparency and quality, feel free to reach out. See our Contact Page for details.
📬 Subscriptions, Updates & Emails
❓ Will I get spammed after subscribing?
No, never. We only send important updates like new blog posts, discount alerts, or giveaways. You’re always in control and can unsubscribe with a single click.
❓ How often will I receive emails?
Typically, we send updates once or twice a month — or when something major happens, like a new product launch or a big seasonal pet care guide.
🧒 Children’s Online Privacy
❓ Is ShopeePets safe for children?
Yes, but we do not knowingly collect any data from children under 13. If you’re a parent or guardian and believe your child submitted any personal information, please contact us via the Contact Page, and we will delete the data immediately.
📢 Still Have Questions?
If you’ve read through these FAQ’s and still need help or clarification, don’t hesitate to get in touch. Our support is always happy to assist you.
📨 Use the Contact Us form and expect a reply within 24–48 hours.