FAQs

Last Updated: July 4, 2025

Welcome to the official FAQ Page of ShopeePets.com. Whether you’re a pet parent, a new visitor, or someone curious about our affiliate process, this page is designed to answer all your common questions in one place.

At ShopeePets, we believe that an informed customer is a confident customer — and this page helps you shop smarter, safer, and with full clarity.

🐶 General Questions

❓ What is ShopeePets?

ShopeePets is a pet-focused affiliate website that helps users discover and compare the best pet products online — including dog food, cat toys, grooming tools, supplements, collars, and more. We curate content based on in-depth research and affiliate partnerships.

❓ Are you a pet product seller?

No, we do not sell products directly. We’re an affiliate blog, which means we connect users to trusted sellers like Amazon, Chewy, and other eCommerce platforms. We may earn a small commission if you purchase through our affiliate links — but at no extra cost to you.

🛍️ Shopping & Products

❓ How do affiliate links work?

When you click a product link on our site and make a purchase, we may receive a small affiliate commission. This helps us maintain the site, test products, and continue offering free guides.

More info: Affiliate Disclaimer

❓ Do you review the products you promote?

Yes! Every product listed on ShopeePets undergoes a manual review process that includes:

  • Reading real customer reviews

  • Comparing with competitors

  • Researching safety, price, value, and availability

  • In some cases, hands-on testing

Learn more on: How We Review Products

❓ Are your reviews biased?

Absolutely not. We do not accept paid sponsorships to promote specific products. Every review is based on quality, not commission. Trust and transparency are our core values.

📦 Orders, Delivery & Returns

❓ Who handles product delivery?

Our affiliate partners — such as Amazon and Chewy — are responsible for all orders, deliveries, and returns. We simply help you find the best option.

❓ What if a product doesn’t arrive or is defective?

Please contact the retailer’s customer support directly. ShopeePets does not fulfill orders or handle customer service for products sold on external websites.

Example: Chewy Customer Help

🔐 Privacy & Website Policies

❓ Do you collect personal information?

We collect basic information like name and email only when you choose to contact us or comment. We do not sell or misuse data. Learn more here: Privacy Policy

❓ Are cookies used on your site?

Yes, we use cookies to:

  • Improve user experience

  • Monitor traffic and analytics

  • Track affiliate performance

You can manage or disable cookies via your browser settings.

❓ What are your Terms of Use?

By using this site, you agree to our Terms and Conditions, which cover usage rules, disclaimers, and your rights as a visitor.

🤝 Business & Affiliate Inquiries

❓ Can I suggest a product for review?

Yes! We love recommendations from our readers. Use our Contact Us form and tell us about a product you think we should test or review.

❓ Do you accept guest posts or sponsored content?

At this time, we do not publish paid guest posts or sponsored content. We focus on keeping our product recommendations independent and unbiased.

❓ Do you partner with pet brands?

We’re open to ethical partnerships that align with our mission — helping pet owners make smart buying decisions. Please reach out for collaboration opportunities.

📥 Subscriptions & Emails

❓ Will I get spam if I subscribe?

Nope! We hate spam too. We only send relevant emails when:

  • You sign up for updates or newsletter

  • We publish major new guides

  • We launch giveaways or discount alerts

You can unsubscribe anytime.

🧒 Children’s Privacy

ShopeePets does not knowingly collect data from children under 13. If you’re a parent and believe your child has submitted information, please notify us through our Contact Page, and we will delete it immediately.

📬 Still Have Questions?

We tried to answer the most common queries here, but if we missed something, just let us know!

👉 Reach out via our Contact Us form — we usually reply within 24–48 hours.